Frequently Asked Questions

About Orders and Payments

Q: What payment methods are available?
A: You can use credit cards, Shop Pay, and PayPal. All payments are processed through secure authentication via 3D Secure.

Q: Can I cancel my order after it has been placed?
A: Once your order is confirmed, cancellations or changes for customer reasons cannot be accepted.

About Shipping and Delivery

Q: What happens if I am not home during delivery?
A: A notice of absence will be left by the delivery company. Please arrange for redelivery within the storage period. If you are unable to receive it within the deadline, your order may be automatically canceled.

Q: Can I change the delivery address?
A: If it is before shipping, you can change it by contacting us through the inquiry form. After shipping, please contact the delivery company directly.

About Returns and Exchanges

Q: Can I return or exchange a product?
A: Returns and exchanges are accepted only if you contact us within 5 days of receiving the product in case of defective items or incorrect deliveries. Returns or exchanges for customer reasons such as size, color, or image differences cannot be accepted.