Shopping Guide
Welcome to Michael Wanjour Japan. This guide will provide information on the order process, payment methods, shipping rules, and return/cancellation policies.
Payment Methods
You can use credit cards, Shop Pay, and PayPal. All payments are securely processed with 3D Secure authentication.
Order and Shipping
- After confirming your order, it will be registered in the system as a "new order" and will be marked as "paid" after payment confirmation.
- Once payment is confirmed, we will begin preparing and arranging the shipment of your products.
- You will receive an automatic email notification upon order confirmation and shipment completion.
Absence at Delivery
If you are not present at the time of delivery, a notice of absence will be left by the delivery company. Please contact the delivery company within the re-delivery period to receive your package. If the product is returned to us, your order may be automatically canceled. If you wish for a reshipment, you will need to cover the additional shipping costs.
Changing Delivery Address
Changes to the delivery address can only be made before shipment. If you wish to change the address after placing your order, please contact us via the inquiry form. For changes after shipment, you will need to contact the delivery company directly. Additional fees for forwarding may apply.
Returns, Exchanges, and Cancellations
In Case of Defective or Incorrect Items
Returns and exchanges are accepted only in the case of defective or incorrect items. Please contact us via the inquiry form and return the item within 5 days of receipt. We cannot accept returns or exchanges after 6 days from the date of receipt.
Customer's Convenience
Returns, exchanges, or cancellations due to size, color, or image differences cannot be accepted after the order is confirmed.